{"id":21318,"date":"2021-09-07T09:00:15","date_gmt":"2021-09-07T07:00:15","guid":{"rendered":"https:\/\/egassbarcelona.com\/returns-policy\/"},"modified":"2025-10-27T13:42:26","modified_gmt":"2025-10-27T12:42:26","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/egassbarcelona.com\/en\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21318\" class=\"elementor elementor-21318 elementor-13935\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-38eaa06f e-flex e-con-boxed e-con e-parent\" data-id=\"38eaa06f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-157ebe08 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"157ebe08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Egass each piece is created with dedication and craftsmanship. We want you to fully enjoy your jewelry, so we offer the following return policy:<\/p>\n<ol>\n<li><strong> Defective or damaged items<\/strong><\/li>\n<\/ol>\n<p>If the piece arrives defective or damaged during shipment, you can return it free of charge through Correos. Once received and verified, we will offer you:<\/p>\n<ul>\n<li>A replacement with an identical piece (if available), or<\/li>\n<li>A full refund of your purchase.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><strong> Exchanges for personal preference<\/strong><\/li>\n<\/ol>\n<p>If the piece does not match your taste or expectations, you may request an exchange, provided that:<\/p>\n<ul>\n<li>The piece is in perfect, unworn condition.<\/li>\n<li>It is returned in its original packaging.<\/li>\n<li>Shipping costs for the return and the new shipment, via Correos, are covered by the customer.<\/li>\n<li>The exchange is only for another Egass piece (no refunds for preference-related reasons).<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><strong> Timeframe<\/strong><\/li>\n<\/ol>\n<p>Returns and exchanges must be requested within 15 calendar days from the date of delivery.<\/p>\n<ol start=\"4\">\n<li><strong> Process<\/strong><\/li>\n<\/ol>\n<p>To arrange a return or exchange, please contact us at i<a href=\"mailto:info@egassbarcelona.com\">nfo@egassbarcelona.com<\/a> with:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Reason for the return or exchange<\/li>\n<li>Photos if the item is defective or damaged<\/li>\n<\/ul>\n<p> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Egass each piece is created with dedication and craftsmanship. We want you to fully enjoy your jewelry, so we<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"0","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-21318","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/egassbarcelona.com\/en\/wp-json\/wp\/v2\/pages\/21318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/egassbarcelona.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/egassbarcelona.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/egassbarcelona.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/egassbarcelona.com\/en\/wp-json\/wp\/v2\/comments?post=21318"}],"version-history":[{"count":0,"href":"https:\/\/egassbarcelona.com\/en\/wp-json\/wp\/v2\/pages\/21318\/revisions"}],"wp:attachment":[{"href":"https:\/\/egassbarcelona.com\/en\/wp-json\/wp\/v2\/media?parent=21318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}